Refund policy
Return Policy
Overview
Thank you for shopping with us. We want to ensure your complete satisfaction with our hair care products. This return policy outlines the terms and conditions for returns and refunds.
Return Period
• You may return purchased items within 15 days of delivery or purchase date. • After this period, we regrettably cannot offer refunds or exchanges.
Product Condition Requirements
• Unopened Products: For a full refund, items must be unused, unopened, and in their original packaging with all seals intact. • Opened Products: Due to hygiene reasons, we cannot accept returns on products that have been opened or used, unless they are faulty.
Faulty or Damaged Products
• If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt. • Please provide photos of the damaged items and packaging to expedite your claim. • We will arrange a replacement or full refund including any return shipping costs.
Allergic Reactions
• If you experience an allergic reaction to any of our products, you may be eligible for a return. • Please contact our customer service team with details of the reaction and, if possible, medical documentation. • Each case will be evaluated individually.
How to Return
- Email our customer service team at [your email] with your order number and reason for return.
- Wait for confirmation and return authorization from our team.
- Package the item securely in its original packaging if possible.
- Include your order confirmation or receipt in the package.
- Ship the package to the address provided in the return authorization.
Shipping Costs
• Return shipping costs are the responsibility of the customer, except in cases of faulty or incorrectly sent items. • We recommend using a tracked shipping service as we cannot be responsible for items lost during return transit.
Refund Process
• Once we receive and inspect your return, we will notify you about the status of your refund. • If approved, your refund will be processed to the original method of payment within 14 business days. • For payment by credit card, it may take an additional 2-5 business days for the refund to appear on your statement.
Exchanges
• We do not offer direct exchanges. If you wish to exchange an item, please return it following the standard return procedure and place a new order for the desired item.
Sale Items
• Items purchased on sale follow the same return policy unless otherwise stated at the time of purchase.
Contact Us
If you have any questions about our return policy, please contact our customer service team at: • Email:luisacgp0303@hotmail.com] •
This policy complies with the Consumer Rights Act 2015 of the United Kingdom.
Last Updated: [03/2025]